CAREERS

SUMMARY

Under the general supervision from the President, the Operations Manager will primarily focus on driving performance. They will provide effective leadership to personnel. They will take action to help Agility Medical Group remain competitive in the Durable Medical Equipment (DME) market. They will be responsible to develop and achieve operational efficiency goals and manage initiatives.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide leadership to team members.
2. Investigate and implement new technological solutions for administrative operations.
3. Conduct ongoing analysis of technological processes in line with industry regulations.
4. Stay up to date with the latest technology and improvement strategies.
5. Supervise, train, mentor, and develop department managers and staff.
6. Identify, improve, and develop the skills of the team.
7. Develop capable, cross-functional team members.
8. Foster teamwork within the departments.
9. Plan and execute to achieve strategic objectives.
10. Manage inventory of equipment, supplies, and forms for the daily activities of the organization.
11. Manage company vehicles to assure proper operational functions, cleanliness, and utilization.
12. Ensure safety procedures are being followed.
13. Identify and eliminate problems within the organization.
14. Maintain shift schedules and the work of assigned staff.
15. Lead regularly scheduled meetings.
16. Plan and implement required leadership training within the organization.
17. Perform other related duties as required and assigned.

 EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Health Information Technology, Business Management or related field is preferred.
• Previous project management, managerial and supervisory experience required
• Experience implementing relevant industry technology solutions required.
• Advanced knowledge of business management software (Brightree, Infusionsoft, Keap, BI tools, Salesforce)
• Proficient skills with the Microsoft Office suite (Word, Excel, Outlook, Teams) required.
• Strong analytical and troubleshooting skills.
• Ability to identify cost-saving measures and improvement strategies.
• Must be self-motivated and personable.
• Skilled at prioritizing work, according to the needs of the organization.
• A valid U.S. driver’s license and current automobile insurance is required.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Regularly required to stand, walk, talk, and hear.
• Must be able to lift and move objects up to 50lbs.
• Office deskwork requiring sitting, walking, using computer and phone.
• May be required to drive within the city and surrounding area(s) periodically.
• May be working and driving in adverse weather conditions.
• Comfortable working in an office, warehouse, clinic, and hospital environment.

SUMMARY

Under the general supervision from the Operations Manager, the Inventory and Supply Chain Logistics Supervisor will primarily focus on the day-to-day management and maintenance of inventory and supply logistics, distribution, and facilities. They will use their knowledge and expertise to manage inventory levels, procurement, supply chain management, building maintenance and fleet vehicle management while creating and analyzing data reports to drive efficiencies and effective cost management.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensures inventory ordering and processing procedures are followed and maintained in accordance with industry standards and with established policies and procedures where applicable.
2. Manages inventory tracking software to record deliveries, shipments, transfers and stock levels.
3. Works in warehouse with focus on communication with vendors, service team, sales team, operations manager, and other providers to ensure equipment and product needs are met.
4. Ensures accurate receiving and shipping of incoming/outgoing products through appropriate distribution channels.
5. Oversees the efficiency, accuracy, and accountability of inventory assets to meet a cost of goods budget.
6. Performs inventory counts as directed to comply with purchasing and finance requirements.
7. Receives all equipment, product, and materials; unpack, verify packing lists, and assemble equipment.
8. Maintains warehouse by ensuring that it is organized, all equipment is cleaned and placed in proper areas per industry standards and regulations.
9. Ensures regular maintenance and services are performed on building/facility; coordinates repairs and servicing as needed.
10. Ensures vehicles are prepped, fueled and ready for route deployment following SOP as it relates to governing body accreditation requirements; stock vehicles to ensure adequate level of equipment is available.
11. Schedules vehicle maintenance and repairs as needed; manage vehicle licensure and registration.
12. Acts periodically as a service team backup delivering equipment to facilities and checking-in equipment drop-offs.
13. Maintains high level of integrity and confidentiality; completely versed and follows guidelines in patient privacy (HIPAA).
14. Performs other related duties as required and assigned.

EDUCATION and/or EXPERIENCE

• High School diploma or GED required.
• 3+ years’ work-related experience managing inventory, procurement, warehouse and facility logistics, resource, and supply chain management for a supply distribution company; or equivalent combination of experience and education.
• Intermediate computer software (Microsoft Office suite – Word, Excel, Outlook) skills and telephone technologies.
• Proficient oral and written communication, listening and conflict resolution skills.
• Must be self-motivated, enthusiastic, personable and customer service oriented.
• Ability to work individually and as part of a team is required.
• Demonstrated ability to handle multiple functions and maintain strong organizational skills.
• Have and maintain a valid U.S. driver’s license and current automobile insurance.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: 

• Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands; reach with hands and arms and stoop, kneel, crouch, or crawl. Warehouse and Office work requiring standing, sitting, walking, using phone and computer.
• Must be able to lift and move objects up to 50lbs.
• May be required to drive in city and surrounding area(s).
• May be driving in adverse weather conditions.
• In warehouse and office environments.

SUMMARY

Under the general supervision from the Operations Manager, the Durable Medical Equipment (DME) Billing Supervisor will primarily focus on the day-to-day process management of the billing department. They will use their knowledge and expertise to ensure the efficiency of billing processes and create and implement changes or improvements when necessary to ensure profitability and control assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversees billing processes to ensure needs are met to work efficiently and effectively.
2. Ensures that billing processes are up-to-date and latest technology is being utilized.
3. Resolves complaints or issues in a professional manner.
4. Supervises and assists patients regarding statements and collections.
5. Supervises and contacts providers regarding secondary claims and billing.
6. Controls, oversees, and supervises charge entries and demographics, Post OP, bone growth stimulators, and bracing authorizations and approvals.
7. Supervises and oversees A/R and payment postings.
8. Provides daily billing reporting utilizing a BI platform or other reporting system.
9. Supervises and/or reconciles billing month end deposit log and closing.
10. Covers and/or delegates out responsibilities when administrative staff members are out of office.
11. Periodically assists with A/R.
12. Maintains high level of integrity and confidentiality; is completely versed and follows guidelines in patient privacy (HIPAA).
13. Oversees that superior customer service is provided to the satisfaction of patients and health care professionals to ensure positive outcomes and impact on future sales.
14. Performs other related duties as required and assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED required
• Minimum 5 years’ healthcare industry DME management experience or equivalent combination of experience and education.
• Minimum 3 years’ experience with insurance and Durable Medical Equipment (DME) prior authorization processes, insurance claim denials, and posting payments.
• Forward looking thinker, who actively seeks opportunities and proposes solutions.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Expert skill level in computer software (Microsoft Office suite – Word, Excel, Outlook) and telephone technologies.
• Expert skill level in Brightree required.
• Must be self-motivated, enthusiastic, personable and customer service oriented.
• Proficient oral and written communication, listening and conflict resolution skills.
• Ability to work individually and as part of a team is required.
• Strong organizational skills and able to handle multiple functions seamlessly with excellent attention to detail.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:  

• Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands; reach with hands and arms and stoop, kneel, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
• Must be able to lift objects up to 50lbs.
• In office and warehouse environments.