CAREERS

Summary: Join our team as a Patient Care Representative (PCR) and play a pivotal role in providing exceptional patient care and service. Operating under the guidance of the Patient Care Representative Team Lead, you’ll directly engage with orthopedic patients who require durable medical equipment prescribed by physicians. Working in hospitals, clinics, patient homes, and sports medicine facilities you’ll create a supportive environment for patient care. Your responsibilities include educating patients about our comprehensive range of durable medical equipment options and ensuring effective communication between our administration team and patients, always maintaining compliance and professionalism. Become part of our dedicated team committed to making a positive impact on patients’ lives.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life™? At Agility Medical Group, we’re on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you’re not just taking a job – you’re joining a community of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We’re committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable.

What You’ll Do: As a member of the Agility Medical Group team, you’ll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items – they’re tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; it’s a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence.

When you join our team, you’ll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game? If you’re excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you’ll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

Daily Schedule and Documentation Review: Review daily schedule and orders from administration team under the guidance of the PCR Lead. Ensure accurate and complete documentation for each task, verifying its presence and correctness.

DME Delivery and Set-Up: Deliver, fit, and set up prescribed Durable Medical Equipment (DME) items for patients as prescribed by physicians. Educate patients on the proper usage and care of provided equipment.

Additional DME Sales: Process sales of supplementary DME products to patients as needed.

Inventory Maintenance: Pick up, troubleshoot, clean, and maintain inventory and equipment provided to patients. Adhere to strict policies and procedures to ensure compliance.

Documentation and Patient Education: Deliver necessary documentation to patients and obtain required signatures. Provide patients with educational materials related to their prescribed equipment.

PPA Form Review and Delivery: Collect, review, and request changes/documentation of Patient Purchase Agreement (PPA) forms from AMG clinic locations. Ensure accurate and organized submission to the administration team.

Timely Documentation Submission: Deliver all required documentation to the administration team promptly, maintaining organization and legibility.

On-Call Availability: Be available for on-call shifts to address patient needs and urgent requirements outside of normal business hours as assigned.

Confidentiality and Privacy: Uphold a high level of integrity and confidentiality, fully following patient privacy guidelines (HIPAA).

Versatile Support: Perform other relevant duties as assigned, contributing to the seamless functioning of patient care operations.

Qualifications: To succeed in this role, candidates must demonstrate the ability to fulfill essential duties and responsibilities accurately and efficiently. The following requirements represent the necessary knowledge, skills, and abilities:

• High School Diploma or GED equivalent.
• Preferred experience of 3+ years in the medical field, home care services, patient care, customer service, or equivalent combination of experience and education.
• Intermediate skill level in computer software and telephone technologies.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, Teams).
• Possession and maintenance of a valid U.S. driver’s license and current automobile insurance.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.
• Ability to deliver superior customer service to the satisfaction of patients and healthcare professionals for guaranteed positive outcomes and impacts on future sales.
• Self-motivation, enthusiasm, personability, and customer service orientation.
• Excellent oral and written communication skills.
• Proficient communication, listening, and conflict resolution skills.
• Ability to work both individually and as part of a team.
• Demonstrated ability to handle multiple functions and maintain strong organizational skills.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.

• Regularly required to stand, walk, talk, see, and hear. Frequently required to move, sit, stand, and walk; use hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl. Work environment includes warehouse and office settings, involving activities such as moving inventory and equipment, sitting, using phones, and operating computers.
• Must be capable of lifting and moving objects up to 50lbs.
• Regularly required to drive within the city and surrounding area(s) daily.
• May be exposed to adverse weather conditions while working and driving.
• Works in office, warehouse, medical, and home environments.

Benefits:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Account (FSA).
• 401(k) with company matching.
• Paid Holidays and Time Off.
• AAA Membership.
• Access to Telemedicine Clinic and Onsite Medical Clinic.

Work Location: In-person.

Job Type: Full-time.

Pay: $14.00 – $18.00 per hour.

Hours: Monday through Friday

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Summary: As the Business Operations Supervisor at Agility Medical Group, you will operate under the leadership of the President to drive performance and lead a dedicated team to provide excellent customer service. With a strong focus on operational efficiency, you’ll play a pivotal role in maintaining Agility Medical Group’s competitive edge in the Durable Medical Equipment (DME) market. Your leadership skills will be essential in developing and achieving operational goals while managing strategic initiatives to expand our services and lead the way in our industry. Join us in making a meaningful impact on patient care and operational excellence.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life™? At Agility Medical Group, we’re on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you’re not just taking a job – you’re joining a team of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We’re committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable.

What You’ll Do: As a member of the Agility Medical Group team, you’ll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items – they’re tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; it’s a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence.

When you join our team, you’ll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game? If you’re excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you’ll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

Leadership and Team Supervision: Provide effective leadership and supervision to team members. Train, mentor, and develop team leads and staff. Foster teamwork and collaboration within the departments. Identify, improve, and develop the skills and deficiencies of the team. Develop strong, dynamic, cross-functional team members.

Technological Solutions and Analysis: Investigate and implement new technological solutions for administrative and service operations. Conduct ongoing analysis of technological processes in line with industry regulations. Stay up to date with the latest technology and improvement strategies to drive performance and increase efficiency.

KPI Reporting and Management: Develop and maintain company Key Performance Indicators (KPIs) to track and measure various aspects of our business operations. Collaborate with cross-functional teams to gather data and insights necessary for accurate KPI reporting. Regularly update and refine KPI metrics to align with evolving business goals and objectives. Conduct thorough data quality checks to ensure the accuracy and reliability of reported KPIs.

Strategic Planning and Execution: Plan and execute initiatives to achieve strategic objectives. Maintain and follow SOP policies and procedures. Ensure safety procedures are being followed. Identify and eliminate problems within the organization. Stay informed about industry trends, competitors, and customer preferences to contribute to the development of targeted strategies and solutions.

SOP Management and Training: Develop, revise, and maintain the accuracy of Standard Operating Procedures (SOPs) to ensure comprehensive documentation of our company’s processes and workflows. Create visually engaging and user-friendly SOPs that facilitate effective training for both current and future team members. Regularly review and update SOPs to reflect changes in processes, technologies, and best practices. Monitor the effectiveness of SOPs through feedback, assessments, and performance metrics. Regularly communicate SOP updates to team members and provide guidance on their utilization.

Shift Management and Team Meetings: Maintain shift schedules and oversee the work of assigned staff. Lead regularly scheduled department meetings to discuss progress and objectives. Facilitate seamless collaboration among teams across the organization to collectively achieve goals.

Leadership Development and Training: Plan and implement required leadership training within the organization. Foster a culture of continuous learning and improvement by promoting the use of SOPs and the company training program for skill development. Showcase achievements and advancements of current team members, collaborating with colleagues to achieve overarching company objectives.

Customer Relationship Management: Develop and nurture positive and lasting relationships with customers by understanding their needs, addressing concerns, and providing solutions that align with company standards. Handle customer complaints and disputes with empathy and professionalism, striving for swift resolution and maintaining a positive customer experience. Utilize metrics and feedback to measure customer satisfaction, identify areas for improvement, and implement continuous enhancements to the customer experience.

Additional Responsibilities: Perform other related duties as required and assigned.

Qualifications: To succeed in this role, candidates must demonstrate the ability to fulfill essential duties and responsibilities accurately and efficiently. The following requirements represent the necessary knowledge, skills, and abilities:

• Bachelor’s degree in health information technology, Business Management, or related field is preferred.
• Minimum 5 years of managerial and supervisory experience of diverse teams required.
• Minimum 5 years of leadership and project management experience required.
• Experience training and coaching staff is required.
• Experience implementing relevant industry technology solutions is required.
• Proficient experience with conflict resolution.
• Advanced knowledge of business management software (BI tools, Salesforce, Brightree) is required.
• Advanced skills with the Microsoft Office suite (Word, Excel, Outlook, Teams) are required.
• Strong analytical and troubleshooting skills.
• Ability to identify and successfully execute cost-saving measures and improvement strategies.
• Must be self-motivated, personable, and be able to lead by example while upholding company values and mission.
• Skilled at prioritizing work according to the needs of the organization.
• A valid U.S. driver’s license and current automobile insurance are required.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Accommodation may be made for individuals with disabilities.

• Regularly required to stand, walk, talk, see, and hear; use hands to handle or feel objects, tools, or controls; reach with hands and arms; engage in office deskwork regularly requiring sitting, typing, and talking; using phone, computer, printer/fax; frequently required to walk, stoop, kneel, crouch, or crawl.
• Must be able to lift and move objects up to 50lbs.
• Periodically required to drive within the city and surrounding area(s).
• May work and drive in adverse weather conditions.
• Works in an office, warehouse, and medical environment.

Benefits:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Account (FSA).
• 401(k) with company matching.
• Paid Holidays and Time Off.
• AAA Membership.
• Access to Telemedicine Clinic.

Work Location: In-person.

Job Type: Full-time.

Pay: $60,000 – $75,000 per year.

Hours: Monday through Friday, 8:00 am to 5:00 pm.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Summary: As a Bookkeeper at our dynamic and patient-focused healthcare organization, you will play a vital role in maintaining accurate financial records for the company. Responsible for recording, organizing, and reporting numerical data, this position ensures the integrity of financial information. Key responsibilities include accurately entering financial transactions, generating essential accounting reports, and reconciling discrepancies to uphold financial accuracy. The Bookkeeper collaborates closely with the finance team to support the organization’s financial health and integrity. Join our team and be part of a dedicated community that values excellence, teamwork, and making a meaningful difference in people’s lives.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life™? At Agility Medical Group, we’re on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you’re not just taking a job – you’re joining a team of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We’re committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable.

What You’ll Do: As a member of the Agility Medical Group team, you’ll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items – they’re tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; it’s a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence.

When you join our team, you’ll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game? If you’re excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you’ll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

• Records numerical and financial data to produce financial records.
• Ensures financial data is entered correctly and accurately.
• Enters journal entries to debit and credit the company’s accounts.
• Generates accounting and audit reports for cash receipts, accounts payable and receivable, expenditures, and profits and losses.
• Reconciles and reports differences or issues found in financial records.
• Performs other related duties as assigned.

Qualifications: To succeed in this role, candidates must demonstrate the ability to fulfill essential duties and responsibilities accurately and efficiently. The following requirements represent the necessary knowledge, skills, and abilities:

• High School degree or GED required.

• Minimum of 2 years’ experience with QuickBooks software.

• Minimum of 3 years of bookkeeping experience, preferably in the healthcare industry.

• Ability to use accounting software to record, store, and analyze financial data.

• Ability to efficiently operate a 10-key calculator or equivalent and other related office equipment.

• Intermediate skill level in computer software and telephone technologies.

• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams).

• Self-motivated, personable, and reliable.

• Excellent oral and written communication skills.

• Attention to detail.

• Demonstrated ability to work individually and collaboratively within a team.

• Strong organizational skills and multitasking ability.

• Must not be excluded from working with government programs per OIG list.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.

• Regular sitting, talking, seeing, and hearing; using hands for objects, tools, or controls; reaching with hands and arms; frequent walking, stooping, kneeling, and crawling.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Office environment.

Work Location: In-person.

Job Type: Part-time and Full-time (32+ hours) options.

Pay: $19.00 to $22.00 per hour

Hours: Monday through Friday.  

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.