Lead with Purpose in Systems & Innovation

At Agility Medical Group, we believe in innovation, collaboration, and continuous growth. The Administrative Systems and Team Lead plays a vital dual role: optimizing technology and systems across operations while providing guidance to an administrative team. This role is ideal for a curious, tech-forward professional who thrives on improving workflows, leveraging technology and AI, to make a meaningful impact in healthcare operations.

Who We Are

At Agility Medical Group, we help people Get Back in the Game of Life™ through high-quality medical equipment and dedicated support. We believe in teamwork, accountability, and continuous improvement — both for our clients and each other.
We practice:
– Character Core Leadership Development
– The Great Game of Business – where every employee has a stake in our success

What You’ll Do

You will focus primarily on system optimization and technology, specifically AI adoption while providing oversight to an administrative team. You will ensure Agility is maximizing efficiency, accuracy, and scalability through the smart use of tools and processes.

• Systems Implementation & Optimization: Evaluate, adopt, and integrate innovative software tools, AI platforms, and other technologies that drive operational excellence.
• Process Improvement: Continuously analyze workflows, identify inefficiencies, and design scalable solutions to improve accuracy and reduce manual tasks.
• Data & Reporting: Ensure systems are capturing accurate information and support leadership with actionable data insights.
• Collaboration: Partner with leadership and cross-functional teams to align administrative systems with company-wide goals.
• Team Guidance: Oversee administrative staff members, providing direction and support to ensure smooth day-to-day operations.
• Training & Adoption: Lead rollouts of new tools, through AI technology while providing training to ensure successful integration into daily workflows.

What You Bring

At Agility Medical Group, we live by values that foster connection, innovation, and excellence. For this role, we especially value individuals who are:

• Curious: Always asking how processes and systems can be improved.
• Tech-Forward: Excited to explore and implement innovative solutions.
• Collaborative: Skilled at working across teams and building strong relationships.
• Analytical: Skilled at identifying patterns, inefficiencies, and solutions.
• Adaptive: Thrives in an evolving environment where tools and needs change.

Required:

• Bachelor’s degree
• 3+ years of experience in healthcare administration, customer service, or sales support
• Strong written and verbal communication skills
• Ability to lead by example, resolve conflict, and promote a positive culture
• Naturally curious and motivated to learn and improve processes
• Must not be excluded from government programs (OIG list)
• Strong understanding of office systems and workflows.
• Demonstrated ability to quickly learn and implement new technologies.
• Excellent organizational, communication, and problem-solving skills.

Preferred:

• Experience with DME, Brightree, Salesforce, EPIC, eClinical Works, or other EHR systems
• Experience leading or assisting in system transitions or software implementations.
• Familiarity with AI tools and a desire to leverage them for efficiency and growth.

Why Join Agility Medical Group

• $60,000-$70,000/year (based on experience)
• Medical, Dental, Vision Insurance, Direct Primary Care & Telemedicine
• Short- & Long-Term Disability & Voluntary Life Insurance
• 401(k) with Company Match
• Paid Holidays & PTO
• AAA Membership

Let’s Build Something That Matters

At Agility Medical Group, you’ll have the opportunity to shape how we use systems and technology to support our mission. This role is not just about managing tasks, it’s about building smarter workflows, adopting tools that make us more efficient, and driving innovation in healthcare operations. If you’re passionate about technology, systems, and operational improvement, we’d love for you to grow with us.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Make a Direct Impact on Patient Care and Company Success

Are you ready to lead a high-performing team and drive revenue outcomes in a mission-driven healthcare company? Agility Medical Group is seeking a DME Revenue Cycle Manager to take ownership of our billing operations, improve performance, and play a vital role in helping patients Get Back in the Game of Life™.

About Agility Medical Group

At Agility Medical Group, we provide top-of-the-line Durable Medical Equipment (DME) and unmatched service to patients across Oklahoma. We’re more than a supplier—we’re a partner in recovery. We believe in doing work that matters, and we’ve built a culture where integrity, character, and teamwork are more than values—they’re how we operate daily.

We invest in our people through:
– Character Core: A leadership development program to help our team grow personally and professionally.
– The Great Game of Business: Our team-based approach to financial transparency, ownership, and shared success.

What You’ll Do

As our DME Revenue Cycle Manager, you will lead the strategy and execution of all billing operations—from claim submission and denials to payer contracting and compliance. You’ll manage our billing team, develop systems to optimize reimbursement, and serve as a key leader in driving financial health and patient satisfaction.

Key Responsibilities

• Lead and mentor a team of billing specialists with accountability for results, quality, and development
• Oversee the full revenue cycle: claims, denials, collections, appeals, and payment posting
• Manage all payer credentialing and contracting across commercial and government programs
• Ensure all state DME licenses are applied for, maintained, and compliant
• Monitor A/R, aging reports, and denial trends; implement action plans to reduce days outstanding
• Conduct internal audits and ensure compliance with CMS, HIPAA, and payer regulations
• Analyze data and generate performance reports for leadership decision-making
• Collaborate cross-functionally with Admin, Sales, Service, and Finance to improve billing workflows
• Guide billing processes for new products or services and regulatory changes

What You Bring to the Table

Must-Have Qualifications

• 5+ years of healthcare billing experience, DME required
• 2+ years in a leadership or supervisory role
• Strong working knowledge of DMEPOS, HCPCS codes, modifiers, and billing documentation
• Proficiency in payer contracting, credentialing, and revenue cycle best practices
• Solid understanding of CMS-1500, insurance guidelines, and HIPAA compliance
• Advanced skills in Excel, billing systems, and reporting tools
• Proven ability to lead and motivate a team to hit performance and compliance targets

Preferred

• Bachelor’s degree in healthcare administration, business, or a related field
• Certification (Certified Professional Coder-CPC, Certified Medical Reimbursement Specialist- CMRS, or Certified Coding Specialist- CCS)
• Experience with payer negotiations and audit response strategies

Why You’ll Love Working Here

We offer a work environment where high performers are recognized, and every team member has a role in helping patients and our company succeed.

Our Benefits Include:

• Competitive Salary: $65,000-$80,000 annually (DOE)
• Medical, Dental, and Vision Coverage
• Direct Primary Care & Telehealth Access
• Short- & Long-Term Disability + Voluntary Life Insurance
• 401(k) with Company Matching
• Paid Holidays & Generous Time Off
• AAA Membership
• Access to Employee Assistance Program (EAP)

Work Details

• Location: In-Person | Oklahoma City, OK
  • Hours: Monday – Friday, 8:00 AM – 5:00 PM
  • Type: Full-Time, Salaried

Let’s Get Back in the Game Together

If you’re a dynamic leader who thrives in a fast-paced, purpose-driven environment—and you have a passion for excellence in billing and patient service—we want to hear from you.

Apply today and join us in making a measurable difference in the lives of our patients and team.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Summary: Join our team as a Facility Service Representative (FSR) and play a pivotal role under the guidance of the Facility Service Representative Team Lead. In this position, you will serve as a crucial point of contact for physicians, physician’s staff, patients, administration team, and sales team. Operating primarily in hospitals and clinics, you will provide exceptional patient care and support to promote positive outcomes in a clinical environment. With a focus on upholding compliance standards and departmental objectives, you will contribute to our commitment to delivering top-quality care and service.

About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life™? At Agility Medical Group, we’re on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you’re not just taking a job – you’re joining a team of dedicated professionals who are passionate about making a positive difference.

Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We’re committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable.

What You’ll Do: As a member of the Agility Medical Group team, you’ll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items – they’re tools that pave the way for people to get back to the activities that bring them joy.

Why Join Us: Agility Medical Group is more than a workplace; it’s a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence.

When you join our team, you’ll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success.

Ready to Get Back in the Game? If you’re excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you’ll find a fulfilling and rewarding career that goes beyond the ordinary.

Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery.

Key Responsibilities:

Primary Point of Contact and Representation: Act as the primary point of contact and representative for all DME services at your assigned facility to include patient care and interaction, as well as coordination of product delivery. Maintain open communication channels and ensure seamless service integration.

Patient Care and Product Delivery: Deliver, fit, educate, and set up prescribed items for patients as directed by providers. Provide comprehensive education to patients, providers, and staff about new and existing products.

Patient Documentation and Education: Deliver essential documentation to patients, collect necessary signatures, and supply educational materials as needed to ensure comprehensive patient understanding.

Order Management and Documentation: Obtain daily orders and schedules from providers. Verify that all necessary documentation and products are available to execute each task accurately.

Inventory Maintenance: Troubleshoot, clean, and upkeep all inventory and equipment supplied to patients at the facility. Adhere to strict policies and procedures while ensuring compliance.

Inventory Management: Take responsibility for on-site inventory management, including conducting regular scheduled inventory counts. Ensure availability of products and maintain accurate records.

Form Documentation and Review: Review and request documentation of AOB (Assignment of Benefits) and clinical notes, ensuring accuracy and completeness.

Administration Collaboration: Ensure timely, organized, compliant, and legible delivery of all necessary billing documentation to the administration team and/or medical providers.

Flexible Hours and On-Call Support: Be prepared to work outside normal business hours on occasion as per facility and clinic needs. Maintain availability for on-call shifts after hours to provide support to patient needs.

Integrity and Confidentiality: Maintain a high level of integrity and confidentiality, adhering to HIPAA guidelines and consistently prioritizing patient privacy.

Adaptive Responsibilities: Perform any other related duties as required and assigned, adapting to evolving needs and challenges.

Qualifications: To succeed in this role, candidates must demonstrate the ability to fulfill essential duties and responsibilities accurately and efficiently. The following requirements represent the necessary knowledge, skills, and abilities:

• Bachelor’s degree or higher in athletic training, physical therapy, or kinesiology, preferred. 
• Minimum 1 + year as an athletic trainer, physical therapy technician, or orthotic fitter, and has a bachelor’s degree or combination of experience and education.
• Must adhere to your assigned facilities requirements for employment.
• Intermediate skill level in computer software and telephone technologies.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams).
• Possess and maintain a valid U.S. driver’s license and current automobile insurance.
• Ability to deliver superior customer service to the satisfaction of patients and healthcare professionals for guaranteed positive outcomes and impacts on future sales.
• Self-motivation, enthusiasm, personability, and customer service orientation.
• Exhibit excellent oral and written communication skills.
• Demonstrate proficient communication, listening, and conflict resolution skills.
• Ability to work effectively both individually and as part of a team is required.
• Display a proven ability to manage multiple functions and maintain robust organizational skills.
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made for individuals with disabilities.

• Regularly required to stand, walk, talk, see, and hear. Frequently required to move, sit, stand, and walk; use hands and fingers; reach with hands and arms; stoop, kneel, crouch, or crawl. Work environment includes warehouse and office settings, involving activities such as moving inventory and equipment, sitting, using phones, and operating computers.
• Must be capable of lifting and moving objects up to 50lbs.
• Regularly required to drive within the city and surrounding area(s) daily.
• May be exposed to adverse weather conditions while working and driving.
• Work settings include office, medical, clinical, and hospital environments.

Benefits:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Account (FSA).
• Direct Primary Care benefits.
• Short- and long-term disability options.
• Voluntary Life benefits.
• 401(k) with company matching.
• Paid Holidays and Competitive Time Off.
• AAA Membership.
• Access to Telemedicine Clinic.
• Access to Employer Assistance Programs.

Work Location: In-person.

Job Type: Full-time.

Pay: $19.00 – $24.00 per hour.

Hours: Monday through Friday, 8:00am to 5:00pm.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.